Rite Aid
Rite Aid Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rite Aid has 2.3 star rating based on 368 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Products, Staff at local store.
Cons: Poor customer service, Attitude of the employees, Customer service.Recent recommendations regarding this business are as follows: "Don't go to riteaid", "Don't go to riteaid", "Go somewhere else", "Will wait for responses from rite aid and see what they say", "Change".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rite Aid has 2.3 star rating based on 368 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Products, Staff at local store.
Cons: Poor customer service, Attitude of the employees, Customer service.Recent recommendations regarding this business are as follows: "Don't go to riteaid", "Don't go to riteaid", "Go somewhere else", "Will wait for responses from rite aid and see what they say", "Change".
Most users want Rite Aid to offer a solution to their issues.
Review authors value the most Insurance Plans Acceptance and Diversity of Products or Services. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, OhioDisclosure of my PHI
No reply.
I have not heard anything from Rite Aid regarding my disclosure.
Repeatedly lied to.
They broke HIPAA laws by releasing my information without any authorization form being signed by me. I didnt even know about this disclosure until four months after the fact when I went into my local courthouse and requested to see my records and when I did that, its stated right on the indictment the name of a medication that I was prescribed during this time. I was not taking this medicine, but that doesnt seem to matter because I still was indicted and serve jail time over this. October 7, 2021 until February 13, 2022 incarcerated over a prescription medication that I wasnt even taking that my pharmacy released illegally.
It is against federal and state laws with this pharmacy has done yet. No one is going to step up to the plate and do anything about it. Whenever my information was disclosed to an assistant DA without any authorization from a judge as in a subpoena or warrant, like the federal and state laws say is required for a disclosure to take place to begin with, all of my information was not safeguarded by this individual that your pharmacy released my information to, and as a result, I am the victim of identity theft, and for different data breaches, because all of my information was sold on the dark web because of your disclosure. I have all kinds of documentation to back up what Im saying and to know for a positive fact that you guys did disclose this information.
I also have the individual that the information was released to, his statement and 3 people that heard this man admit to this disclosure including my public defender. I also have an indictment that list the name of the medication that it was on and I never had this assistant D.A. over for any Sunday dinners, so how would he know what prescription or medications that I was prescribed??? Im tired of being ignored over the situation is this is cost me over 500,000 .
That is not even counting the identity, theft and fraud and its not counting the time I spent in jail and its not counting the pain and suffering that Ive had to go through because of this, and had to move out of state because of this disclosure. I contacted your office for an accounting of disclosure over this and was told that there was no disclosure.
Really??
Yet again, another lie. Your attention regarding this matter is urgent.
Preferred solution: Refunded for my losses and a public apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Castle Rock, WashingtonTold me my refill was ready, so drove an hour to be told no, we got to order it, be here tomorrow, tomorrow came, and the would not answer the phone, finally two days later told me they don't have an
User's recommendation: Don't go to riteaid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Castle Rock, WashingtonI'm sick
Called in refill, said it would be ready tomorrow afternoon, so drove the hour and a half to town, to be told they have to order it, it will be in tomorrow, and they wouldn't answer the phone all day, then this morning finally answered their ph and told me they still don't have any, to go to a different pharmacy. I'm sick now, going through terrible withdraws, and I'm mad as he'll, going to Safeway now, and my goal now is to sew a lawyer and file suite, nobody should have to go through this because of bad management, try to call willits California riteaid, and they won't answer the phone, I'm gonna change that, I'm gonna go stand in front of store with big sighn saying don't shop here
User's recommendation: Don't go to riteaid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaClose This store and put it out of its and our misery
Rite Aid on Santa Monica Blvd and Vermont in East Hollywood!!!More out of stock items then ever before . Filthy store .
Lackluster , inefficient employees led by a manager who was very large but not in charge! Wait in line for 15 minutes to get a scoop of ice cream and half the flavors were out of stock ! Clerk refused to restock - said it was my fault for not checking first ! Asked for managers name - she said Jaba .
I believe her . She looks like she ate all the ice cream ! This is the most poorly run establishment youll find for miles ! They seem to take a certain pride in their failures - theyre definitely gold medal losers when it comes to business.
Good riddance, Rite Aid !
You deserve your fate and your incompetent employees will have a rude awakening when they try to get a real job ! Sometimes karma delivers just what its supposed to deliver!
Preferred solution: Close this store if you can’t keep it stocked and operating efficiently
User's recommendation: Be afraid - be very afraid ! Just say no !
Complaint major
Asked the pharmacist to help me with a medication I had questions about. I did not have a prescription and was immediately dismissed and told she could not help me.
I had a print out from my doctor outlining what I needed for medication. Pharmacist would not even look at the doctors office printout. I asked what color the Oxycodone med was as far as color and size. As in the past I have used a white oblong pill that worked very well for me.
She refused to tell me the color and shape and said she could not do that. I asked to see a pill and she refused again. All the time with a very snarky attitude and very argumentative in a very unprofessional manner. So, I told her I am just trying to see what pills she had to offer that may be of help to my situation!
She told me to take my business to Walmart pharmacy and she was to busy to look into this for me. What a very nice thing to say. This lady is the most unprofessional person I have every had the displeasure of working with and is a detriment to the Rite Aid line of stores. I did speak to the acting manager and he was very helpful and very nice to deal with.
He said they were looking for another pharmacist and my reply was to hire two and discharge the pharmacist I had the pleasure of dealing with. What a disgrace to the profession.
Never have I been treated so poorly by a medical professional in my 63 years. I will not be bothering her any more with my health needs!
User's recommendation: Do not use the Pharmacy of Rite Aid in Baker City
Overstepping pharmacy
User's recommendation: Will wait for responses from rite aid and see what they say
10.00 Bulldog Bucks
Stolen Prescription
Preferred solution: Full refund of copay paid and compensation for emotional pain and suffering endured during this investigation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Eureka, CaliforniaRude cashier
Preferred solution: Terminated
User's recommendation: Don't go to that store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hampton Bays, New YorkPoor service
Preferred solution: An appointment at a time that is convenient for my mother for which she will not have to wait one single minute and at which they will have the correct medication
User's recommendation: Do not use the Rite Aid at Hampton Bays for vaccinations
Very poor help in the pharmacy
User's recommendation: Go somewhere else
Because I’m tired of them not having my medications.
User's recommendation: Don’t use this pharmacy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Schnecksville, PennsylvaniaMopnth after month one of my Rx drugs is never available when needed. Told every month it has to be ordered. There have been times my Rx has run out and without meds had to wait for an order by RA.
RX often has to be ordered. Have called 4-5 days before Rx runs out and told by RA Rx needs to be ordered.
I am diabetic and RA does not keep RX needed to manage disease on hand when needed. Do not use Rite Aid. Poor Rx service, often meds not available when needed, and you will be told depending on Rx will have to be ordered and youi will have to wait often times going without the needed meds until order comes in. Never available when needed.
Have run out of Rx because Rite Aid does not keep meds regularly needed on hand and has to be ordered because of company policy.
No wonder this company has filed for bankruptcy. Lousy customer service.
Bad additude
User's recommendation: Change
Rite aid has poor customer service /pharmacy
User's recommendation: I will warn people about dealing with some staffs / pharmacy dept
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santa Monica, CaliforniaRude customer service at the pharmacy
I called in to the pharmacy to ask if my prescription could be transferred to a closer location. The woman who answered the phone was incredibly rude and did not listen to me.
She asked me for the medication name 3 times. She told me my pharmacy was in a different location and she could not transfer the prescription; I needed to contact the location at 1331 Wilshire Blvd. I then asked her if it was still available for pick up at the 2412 Pico Blvd location.
She said yes and rudely told me she was trying to transfer the prescription after she first told me she could not. She did not listen to what I had to say and repeatedly cut me off.
- Convenient location
- Always an issue every time i fill a rx
Preferred solution: Apology
User's recommendation: Do not use the pharmacy at Rite Aid
Room for improvement
- Good clearance
- Needs more emloyees
Preferred solution: Reassurance
User's recommendation: Use the self checkout
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I’m afraid there is not. I was indicted on a prescription medication. Would you like my case #?
No one goes to jail for filling a prescription unless it was fraudulently obtained or it impaired you and you drove. I don’t want a case number.
I’m just curious.
The judge didn’t just say “oh you got penicillin filled. Go to jail.”
The judge actually dismissed my case. Without prejudice.
The assistant DA turned around and requested my pharmacy records. My pharmacy released my phi to him. The ADA then turned around and had me indicted on one of my prescription medication.
Without any urine or blood from me. I know that this sounds crazy and it is crazy but that is exactly what happened.
What were you sent to jail for? No one goes to jail for having a prescription filled. There is way more to this story.