Judith W Qoa
map-marker Los Angeles, California

RUDE, UNPROFESSIONAL PHARMACIRiteAid Pharmacy (Westwood, CA)

Prescription reflled, without my prior knowledge or authorization, and DISPENSED WRONG STRENGTH, doubling the PREVASTATIN 20mg strength to 40mg. In addition, this pharmacist is repetedly rude and obnoxious, as are many of this pharmacys' staff.
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Reason of review:
Order processing issue
Anonymous

Prescription price

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Went to pick up script, told price was $133.00, I said that was too much and left without it. Then I transferred it to Walgreen's. Just picked it up, cost $3.75!! Same script, same drug, same insurance!! Rite aid could give me no reason why!! Shame on them!!
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Reason of review:
Pricing issue
Anonymous

Given a hard time about a lighter

07/02/18 11:54 AM Cashier #5264**** Store Canyon RD Puyallup, WA

I'm not by any means under 18 years old I am a senior who went into rite aid to purchase a few things one was a lighter. The cashier was rude and in my opinion gave me a very hard time she told me she had to see my ID and then she said take it out of your wallet .

this was only a lighter I wasn't buying cigarettes a lighter and some band aids. All I can say is Rite aid just gave Walgreens a new customer I will never go back there, I have looked up the laws in WA and don't see any on lighters and seniors!

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Reason of review:
Poor customer service
2 comments
Guest

Please don't take it out on the cashier who is only doing what management is forcing them to do every customer is required to show Identification for every tobacco or related purchase. It is programmed in the register and they are threatened with termination if they don't do it.

Guest
reply icon Replying to comment of Guest-1513671

As someone who used to work at a Rite Aid, this is accurate. It didn't matter if you were clearly over 18, you always had to pull out your ID.

There was actually someone at my store who was fired because they didn't ask a woman for her ID when she bought cigarettes, and she was clearly over 18. She reported it to corporate (she was one of those spies that comes in to make sure you're following policy) and the cashier was fired. Also, my store is in PA, and we don't have any laws that always require ID, even if the person looks over the legal age.

It's a Rite Aid policy, and it does suck. I'm so glad I don't work there anymore.

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Kathy P Lnr

Paying with an ATM card

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I went to their Deer Valley Antioch CA store today. They upgraded their ATMs at their cashiers. The new system does not permit more than 6 digits. The Assistant Manager advised me that due to their new system I would either have to shorten my PIN or pay cash Everytime I shop there. Sorry but I will take my business elsewhere going forward. This place is a joke.
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Reason of review:
Problems with payment
Crystal S Ccp
map-marker Littleton, Colorado

I purchased the Winnie shopping cart and the wheel broke so.

I purchased the Winnie wagon shopping cart yhe wheel broke i returned it this happened two more times. I returned the cart again today. The cashier said store could not get product number and skew so i could not get credit without receipt because they did not have more. 215-225-****. Philly Rite Aid. Daniel associate. My name is Crystal
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Reason of review:
Bad quality
angie h Tnp

Terminated

got terminated from riteaid/Walgreens all couse I didn't have my update I'd or my birth certificate and after putting in 7yrs with this company riteaid god no i feel was not right and now have to start all over again and have been out of work for 4mouth now and feel that is no my fault that riteaid/Walgreens was brought out by Walgreens and was full time supervisor for 7yrs and now have my update I'd and birth certificate and still can't work god no just not fear now i.m going through all this red tape just get my job back god all want is my job back please all want is work etc. and have great experience etc.
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Reason of review:
Bad quality
Beth M Ijq

Store has only one employee each day.

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I fear for the employees because they are alone even on the night shift.Riteaid needs to lower cost of perfumes and cosmetics.Never have samples or testers.I shop riteaid regular and would live to recieve something for all the entries.Ive never believed in the money giveaway but I keep trying.Beth
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Carrie C Ssm

The worst experience ever

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I went in to pick up my prescription they first told me my insurance didn't cover me any more but no one called to tell me when the system asks for your number for any reason they need to talk to me. NO ONE CALLED ME! Then I just asked them just to fill and I would pay out of pocket and the tech. Said it would be a few so I went back home called my insurance went back gave them corrected info. The pharmacist tells me I'm to early now to fill. Now I know it's not to early I counted the days and was asking him to explain it to me and he just kept telling I was to early and it would be ready tomorrow so I asked what time because not to mention we having a nor'easter. He kept telling he didn't know so I'm confused the automated system tells me a time but this pharmacist can't tell lies me a time then when i tell how rude he is he proceeds to play Games and tells 1pm. So as to punish me for merely asking for a little clarification on any subject relating to my prescription. This man should not be In this field to be so disgusting Asa human being and instead of just helping me he chose to be rude,combative and a bad pharmacist. Then I tried to find out pharmacist name and the manger said first name Dave said he was going to get me a number to call and complain he never came back. Needless to say I will never use Rite Aid ever again and neither my husband and 4 children!!!
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Cons:
  • Service
  • Rude employee
  • Did not proactively attempt to communicate
Reason of review:
Poor customer service
Dawn E Rqy

Customer complaint

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Had terrible customer service at the checkout by a cashier named Lillian at store #01164. While checking out i asked if i should use chip or swipe and also told her i needed money back. She yolde to use the chip, then after i did that she told me i had to swipe for money back. After swiping and asking for $30 back she told me she did not have enough in her drawer to gove me. Clearly she did not know what she was doing. She was also very abrasive in the way she spoke to people. The gentleman in front of me bought cigarettes and asked for matches, she barked at him yhat she did not have any. Another cashier told him he would have to rub two sticks together. None of these ladies were very professional in my opinion
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Reason of review:
Poor customer service
2 comments
Guest

They need to replace shift supervisor Mercedes and cashier Parveen. So disrespectful at stre 1105 in Carteret nj

Guest

I had a bad experience about 2 months ago at the store 1105 in Carteret NJ. I asked an employee by the name of Mercedes who was so disrespectful if she could help me at the baby aisle, she said “ask someone in the front” I’m going on break in a few minutes.

Meanwhile the whole time she was on her phone talking Spanish.

My daughter was very sick and I needed help. I was so upset that as I’m walking out she said out loud “ OH WELL “ I will never go back there ag

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Anonymous

Pissed

They told me that my diabetic test strips can no longer be covered there because my insurance company once me to go to a medical supply store so I called my insurance company and they said that is not true I can get them filled at any pharmacy so I went to CVS and I got them filled I will never go to Rite Aid again
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Anonymous
map-marker Port Washington, New York

Horror

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I have witnessed horrible treatment of staff by management...there prices keep going up....expired products on shelves...terribly understaffed...loss great cashier...she was always willing to help. This riteaid has gone down...#10651
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Reason of review:
Poor customer service
Argemira D

Problematic transition to Walgreens and mean employees

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Liliana at Rite Aid 58-02 Queens Boulevard very nasty, rude and insensitive person who works in the pharmacy. Never apologize for the inconvinient transition from Rite aid to Walgreeens. I had to wait 24hrs without prescription of my two kids because the new system is defective and did not connect with the dr . Horrible experience. I hope that doesnt happen to anybody. Terrible sercice? Too poor treatmentt for clients
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Cons:
  • Liliana at the pharmacy gives a horrible customer care
Reason of review:
Order processing issue
Shavonn Isr

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Verified Reviewer

Hostile Working Enviroment Store 11617

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I Was Working At The Above Store 600 St James Ave Goose Creek South Carolina. The Manager Cathy Norman.

Very Rude And disrespectful I Gave Her A Four Page Written Report About The Disrespect Shown To Me By A Cashier Miss Alex. I Also Informed The district Manager Tim J. Riederer. Nothing Was Done.

She Miss Cathy Called a Meeting Informing Us The Overnight Shift Supervisors Tat Our Job Include Off Loading the Truck with The Truck Driver. I Was On Duty When The Truck Arrived At About 3.05Am, I Started To assist The driver as Instructed, Then Around 3.15am Miss Alex arrived And Took Over The Operation Telling The Driver Where To Put What, Then Came Manager Miss Cathy, Then Came Assistant Manager Miss Natalie, The Other Overnight Shift Supervisor On Duty With Me Mr Ismael Came And Wispered To Me That Miss Cathy Told Him That I Had Fax The D/M. Work Continued About15minutes Later Miss Cathy Asked Me To Get Everyone Together She Then Started By Pointing Her Finger To Me Accusing Me Of Faxing The D/M Mentioning That Everything That Goes To him Comes Back To Her. I Humbly Said I Did not, Miss Alex Again Disrespected Me By Saying And You Mr Anthony You Do not do Your Work, I Asked Her What Did She Mean, She Replied You Do Not Put Up Your Totes, I Turn To Mr Ismael And Ask When you came In Late Last week what was I Doing, He Said Putting up Totes And you did 45 Because I Counted The empty And took Them to the Back Room.

I Did Another Written Reported And submitted It to Miss Cathy Along With Copies Of The first Report Made About Miss Alex, The D/M Was Also Given These Report. I Later Spoke To The D/M About Theses Issues And Requested That They Be addressed He Agreed Informing That It Is Now An H/R Matter And Mr Patrick Peters Human Resourse D/M Will Be Contacting me. We Did Expierence a Snow storm Here In south Carolina But The Mr Peters Never contacted Me. Now Miss Cathy Every Chance she gets Have to Keep Reminding Us That She Has Been Employeed for the Past 30 Years And Can Do No Wrong.

I Contacted The Ethics Office wit no luck.

I Will Now Be contacting Channel 5 News And The south Carolina Board also Notifying Walgreens Pharmacy the New Owners Of Rite Aid About This EntireEpisode. Thanks

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Reason of review:
Work Experience or Job Application
1 comment
Guest

Grow a set! NEVER go above a store managers head before going to the store manager and giving them a chance to fix the issue (If there is really an issue). You sent the DM your resignation.

Anonymous
map-marker Burlington, North Carolina

Buying outdated products

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Buy a box of candy get one free the problem is the free one is way outdated and no good bring it back to the store they want a receipt what a joke you sold me a bad box of candy won't never go back keep you candy and all your other junk that goes with it
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Reason of review:
Damaged or defective
Anonymous

Me senti descriminado

Ayer pase a comprar cerveza en la tienda de RITE AID de la calle 53 st and 5av en brooklyn ny y cuando ya boy a pagar la cajera me pide mi id yo se k algunas farmacias de esta cadena la piden o si no solo piden tu fecha de nacimiento ok yo le doy la id municipal de ny y me dice k esa id no sirve praticamente me dio entender k es basura y me pidio una id del estado de ny y le ensene la de snap pero no tenia mi foto y dijo tampoko sirve y dice no t puedo vender la cerveza porque tus id no sirve y yo le dije esta bien pero me trato de una forma muy prepotente y como que se ria burlandose discretamente me senti descriminado ella parecia ser puertorriquena o dominicana por el asento de su español

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Reason of review:
Poor customer service
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