Rite Aid Staff Review

I have been waiting for 1 hour to get my correct change back. I gave the cashier a $20 and 15cents my order came to 9.14. She gave me back a penny. This is ridiculous. I'm still waiting. I'll never come back here and will make sure I'll let everyone know.
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ID
#710220 Review #710220 is a subjective opinion of poster.
Location
Douglasville, Georgia
Reason of review
Poor customer service
Rite Aid - Experienced cashier not so experienced
Rite Aid - Experienced cashier not so experienced
I visited my local Rite Aid at 2605 Raeford Rd. Fayetteville N.C. and there were 4 huge bins sitting on the middle of the floor right where the registers are full of cosmetic items. Many of the item were priced from .25 cents to $3.00. I found 5 items that I wanted to...
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2 comments
#1139193

If the items were in bins, store personnel were in the process of removing the product from the shelves to send back. You had no business rifling through the bins as those items were not for sale. Next time go to a flea market if you are looking for a cheap deal!

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ID
#709783 Review #709783 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Reason of review
Bad quality

Runaround

I went to pick up a rx, stood in line, and was told it wasn't filled and that I should go stand in another line to find out why! The other line was tied up and I went home and called the pharmacy. I was told that the script was not filled because they did not have enough to fill it but that they could give me a partial fulfillment. This is a sleep remedy. I was suppose to then go back to the pharmacy and pick up the partial. This was important because it is a sleeping pill and I would face another sleepless night without it. I declined to fight traffic back to the pharmacy and will be sleepless tonight as a result. My question: WHY WASN'T I TOLD WHEN I FIRST STOOD AT THE WINDOW THERE THAT THERE WASN'T ENOUGH BUT THEY COULD PROVIDE SOME MED??? WHY ANOTHER LINE? WHY SHOULD i HAVE TO RETURN BECAUSE THEY DID NOT SEE FIT TO TELL ME THE SITUATION WHEN I WAS THERE?? LASTLY, WHY DOESN'T THE PHARMACY HAVE ENOUGH OF THE MED AND WHY SHOULD ANY PATIENT HAVE TO WAIT THROUGH THE WEEKEND TO GET THEIR RX FILLED? HOW MEDICALLY EFFICACIOUS IS THAT?
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1 comment
#1105148

I am a pharmacist. Not this company...

But they are all the same. We go to college....pure science and math, for 6 years. Yes. We have a Doctorate.

We work 12 hour shifts with no breaks. We work nights, weekends, and holidays. Why??? For the money???

Someone with an equal degree has normal hours, a normal life and makes much more. No, we do it because we care about people and love to help them with their health care.

ID
#706508 Review #706508 is a subjective opinion of poster.
Location
Santa Clara, California
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Early evening Sept 24 I went to the Rite Aid pharmacy in Eynon, Pa. to pick up a prescription of 90 colonapin pills. I paid for the pills and left the store. When I got home a few minutes later, my wife opened the package and noticed that the bottle didn't look right ,...
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1 comment
#1060850

Same here same meds they filled 15 out of 30 and said they don't make mistakes.

ID
#706104 Review #706104 is a subjective opinion of poster.
Location
Clarks Summit, Pennsylvania
Service
Rite Aid Pharmacist
Reason of review
Order processing issue

Extremely Bad customer Service.

Me and my dad went to the store #10596 located at 75-75 31st avenue in jackson Heights My dad is an elder and he needed to use the restroom we were shopping there I approached a lady to ask for the restroom she just told me to ask the other lady behind the register when she could have taken my dad to the restroom she was not able to provide customer service, i went to pay for what i was shopping and after waiting a long time i asked the lady to let me use the restroom she asked another lady and she said "NO" that we couldn't use it she was shaking her head and simply said "Oh she expects me to leave the register and the line to take her to restroom: she only had like two customer and she could easily call someone else or the lady who sent me to her to take me to the bathroom, she just gave attitude i would never go back to this store never again in my life i rather go to cvs who provide better customer service, and i also think that using bad excuses is a bad idea and makes the company look bad "the bathroom is not good, the bathroom is dirty" please how do they use it then? or at least clean it.
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ID
#702019 Review #702019 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Employees
Reason of review
Poor customer service

Rite Aid - Alcohol Beverage Review from Hillsdale, Michigan

I cook with alcoholic beverages at times, or even buy them for occasions. My son and I went into a Hillsdale Rite Aid to purchase some wine coolers, The lady told me that she needed mine and my sons I.Ds When I asked why she needed my sons personal information, she informed me of Rite Aid's policy. Did you know that if my son was not of the legal drinking age, she could not sell me any alcohol. Really, I am nearly 50 yrs. of age, and MY son is married, but Rite Aids policy is to card everyone standing in line with the person buying alcohol beverages ( Everyone in your PARTY) then they run all cards through a scanner. So who knows what information they receive from people's cards, but you feel as though Rite Aid has appointed a judge and jury over their cusomers. It does not matter if I have health problems that require me to have him with me, but now I am guilty without a trial, and Not to mention my Natural Rights of being his mother has been violate. Whatever happened to Right to privacy. If you must buy anything that requires an identification card at Rite Aid, leave your children standing outside the store so it actually looks like they soliciting you to buy them the alcohol! WOW.
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2 comments
#1069965

My solution to this absurd and insulting ID policy is simply not to buy alcoholic beverages there. Perhaps eventually management will wake up and see the light?

#1035517

Companies don't arbitrarily decide to violate privacy. Some states are stricter than others and they're just trying to protect themselves.

What that lady did was pretty standard. I've had to do the same to sell tobacco. Cops are always out and about doing stings to ensure compliance.

Fines generate revenue. Get pissed at the lawmakers not the ppl forced to uphold it.

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ID
#697039 Review #697039 is a subjective opinion of poster.
Location
Hillsdale, Michigan
Reason of review
Poor customer service

Liar pharmasists who brake the law, and cover for each other!

my son is disabled, he is on MASSHEALTH, only "certain" Dr's will take this insurance. The worst of the worst! The "dr" wrote a perscription for a mild gel to run on your gums after surgery. The cost, 4.00. My son didn't have enough money and asked if I, his mom, could give her C.C. Number as pmyt. FOUR DOLLARS! A customer for 12 yrs. The "pharmisist " Betsy, said NO! This is against the law, it is discusting and I can't believe she is allowed to dispense meds. Her head pharmacy man called our home after we complained she broke the law and lied for her. She got on phone and told my husband the med would be free next time. Can anyone do anything to fire these bigoted people who hate disabled people on MASSHEALTH?
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ID
#690513 Review #690513 is a subjective opinion of poster.
Location
Newburyport, Massachusetts
Cons
  • Liars in pharmacy
  • Abusive to elderly
Reason of review
Bigots and liars
Loss
$1000

Shorting my script

You know I have been going to the Rite Aid in New Philly, Ohio for 4 months and I just picked up a script today. And I even told myself to count them but I did not. Because every month it seems that I am short and I stick to what my prescriptions and doctors say to take/do.. Well I just picked one up and I was 5 short and the pharmacist says she counted them twice. I said " Well you didn't hand me the bag? " Now , I have to wait until tomorrow until the head pharmacist comes in and hopefully they view thew cameras, there is a thief in that Rite-Aid
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ID
#688895 Review #688895 is a subjective opinion of poster.
Location
Rochester, New York
Reason of review
Order processing issue
New Reviewer

Stocking of shelves

Store 0579* 199 N. Fairview, Goleta For months now I have heard repeated excuses for why shelves are not stocked with your brand of Rite Aid Adult Diapers (adjustable tabs), bed pads and incontenince pads. Your store shipment not unpacked due to lack of employees or that they get only what corporate wants to ship. Then it takes days for things to reach the shelf. I am a 20% member and have spent hundreds of dollars for the products that buy from your Goleta Store. I have made as many as 4 trips in a week to the store to pick up what I am need. Your store motto is serving needs of seniors, but its not happening at this store. I have had to go another Rite Aid out of my way to secure what is needed. Bad management, excuses, excuses and excuses.
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ID
#687876 Review #687876 is a subjective opinion of poster.
Location
Goleta, California
Reason of review
Stocking of shelves with products
In my 58 years of living I have written no more than two complaints. It just goes against my personal beliefs. However, I take exception this time and feel the need to air my experiences with the Rite Aid located at Manchester Blvd and Silverlake ? in...
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1 comment
#1050234

I'm not a fan of Rite Aid. They're often understaffed and understocked.

However, your complaint reads more as an entitled child expecting special treatment than a complaint. So, you were collecting a prescription for a disabled police officer who was in Mississippi? Does it matter that she is a police officer? She's a human being and that should be enough.

But, why are you grabbing her scripts for her? You comment repeatedly that you've never stepped into a Rite Aid before these experiences, as if that fact makes you better or more cultured. The pure truth is, pointing that out makes you look ridiculous.

As a beat cop, I'm sure you have some experience with pharmacies and the challenges they face when people they've never seen before arrive to pay, in large bills, for someone else's medication. Think about that from your perspective as law enforcement.

ID
#687804 Review #687804 is a subjective opinion of poster.
Location
Franconia, Virginia
Cons
  • Lack of customer service
  • Attitude of employees
  • Poor customer service
Reason of review
Poor customer service

The store smells like mold, the floor is peeling. How disgusting.

I shop there for years, because of the convenience. Today the smell was overwhelming. This Florin Rd location hasn't been updated in years. When you look at the store from the outside, you can't tell if it has been closed down or open for business! I don't know what has happened in that store, as of late? You need to consider treating your employees and customers, as you would want to be treated. It's like old, wet, rotten wood and we are in a 4 year drought. I feel bad for the employees that have to work in that environment, it's not healthy. Your prices are totally unfair unless you have a wellness card. I can't shop there anymore. Either fix the problems or shut it down.
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ID
#685118 Review #685118 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer
On Saturday August 15,2015 I had errands to run.. Had to purchase some back to school items for my daughter as well as items for a birthday party. I am a REGULAR customer at Rite Aid Pharmacy. They have information for my prescriptions, I shop their for make up, it is...
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ID
#684286 Review #684286 is a subjective opinion of poster.
Location
Bronx, New York
Service
Rite Aid Customer Care
Cons
  • Atiitude of manager
  • Fact i feel robbed of my hard earned money for no reason
  • Attitude of employees
Reason of review
vehicle towed for no reason
Loss
$136
Preferred solution
Full refund

Worst most hurtful people I ever met in pharmacy. Hate them!

Rite aid Ipswich MA. Please have someone watch how customers are treated.humiliated, embarrassed and lied to! Don't go there! Ever. My son cried and screamed in pain because Betsy said insurance wouldn't pay for meds. Then lazily called DR's when they left for day, and I sat with my son, 31 yrs old, crying because Betsy didn't want to fill perscription. Pls, I beg, get rid of her!!!! She is bigoted , why she works in small town and never advanced, guess why? She should have her license taken away, ASAP. Please. My hope is that some day she needs compassion and I can say "sorry". Please join me and say goodbye to bigot, Betsy, Ipswich
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1 comment
#1035520

If I were Betsy I'd Sue you for libel. Don't post the names of individuals

ID
#684003 Review #684003 is a subjective opinion of poster.
Location
Newburyport, Massachusetts
Reason of review
Problem with delivery

Rite Aid - Pharmacist Review from Winifrede, West Virginia

I called Rite-Aid in Marmet WV this morning (which I usually don't go too because everytime I have there is a problem)but anyway there was a problem with my insurance on this one so I received a 14 day supply on July 29th 2015. So today I call and ask the girl to check and make sure that it was pre-authorized and I could pick it up today. She said yes I could pick it up. So when I drive all the way down there to pick it up they tell me it's too early! And they would TRY to fill it tomorrow for me to NOT call them they would call me! Now I'm not a pharmacist but I can count to 15! Everytime I go there there's a problem and I'm about sick of them! Even if it is a day early which it isn't they can fill scripts a day before! This is the last time I take anything there!
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ID
#681133 Review #681133 is a subjective opinion of poster.
Location
Winifrede, West Virginia
Service
Rite Aid Pharmacist
Reason of review
Problems with payment

HORRIBLE MANAGER AT STORE #5931

The manager belittles and talks bad about employees while on the floor with her supervisors and customers have overheard. She is the worst manager I have had the displeasure of dealing with. She is rude, not friendly at all, and she has a bad attitude. She acts like her *** doesn't stink. She was brought here from another store unfortunately. Since she took over this store it has gone down the drain. I am not alone when I say Rite aid is losing alot of their customers because they refuse shop there because of this manager. I have called, written, emailed corporate about this manager I know for a fact alot of customers have spoke up about her but nothing is ever done. It is frustrating to have this store not listen to what the customers have to say. We customers pay for her wages and our opinions are ignored? Really? Corporate better wake up and recognize the poor service this manager is giving. My question is how does this manager get away with this inappropriate behavior when we have contacted higher management and they have ignored it. Transfer this woman back to where you got her. Her name is Alma. We want the old manager back. The little chinesse man, he was there for many years and he was the best with customers.
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ID
#681089 Review #681089 is a subjective opinion of poster.
Location
Antioch, California
Service
Rite Aid Manager
Cons
  • Manager is unprofessional
Reason of review
Poor customer service
Preferred solution
GET RID OF THIS MANAGER, RETURN HER TO THE STORE SHE CAME FROM AND BRING BACK THE MANAGER THAT WAS THERE BEFORE HER