New Reviewer

Surprised to see an.81 cent contribution to Kidcentss

Will definitely check my bills from now on! I have always trusted Rite Aid but no more! My donations are to specific organizations! (And tax deductible).

User's recommendation: Let the buyer beware!

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ID
#2831506 Review #2831506 is a subjective opinion of poster.
Location
Carlsbad, California

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Verified Reviewer
New Reviewer

Both pharmacy and register help are horrible

This store is horrible. I had to switch to Washington, NJ Rite Aid for my prescriptions because Belvidere, NJ was so horrible but made the mistake of still doing general general shopping there. My rewards card stopped swiping so the girl made a second account. Spelled...
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1 comment
#2185600

Call 1800riteaid, they can fix it for you!

ID
#2821204 Review #2821204 is a subjective opinion of poster.
Location
White, New Jersey
Preferred solution
Fix my account so I can get my RX's filled at Washington Rite Aid. I promise never to go to Belvidere again. Always a problem at that location.

They refused to give a flu shot

There were no other customers in the store but they refused to give a flu shot saying they were too busy.
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ID
#2781767 Review #2781767 is a subjective opinion of poster.
Location
Puyallup, Washington

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Verified Reviewer
New Reviewer

Not given me my refund

Beware of VA lottery scam!! Virginia lottery vending machine is printing out blank lottery slips and taking your money. Both the store (Right Aid) and Virginia lottery refused to give me a refund. Its been 2 months with no refund. I sent a complaint to the Better Business Bureau, Federal Trade Commission and the Virginia Attorney General Consumer Protection. Im waiting to see whats going to happen.

User's recommendation: Beware of virginia lottery vending machine blank lottery ticket scam!

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ID
#2769836 Review #2769836 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

EBay card of $200 is showing it a $0 balance online

Sirs: Why does your company even place these gift cards, like Amazon, Ebay, etc. On the shelf if they cause so many problems and are often UNmerchantable. I suggest that you might want to disgorge the profits for the last 7 years. Also. I have been waiting for your call backs for almost 9 days and have called you 4 times. I have visited your store 4 times also. Please submit to me a refund for the $200 immediately. Dr. Craig Alhanati J. D. ( Reverend)

User's recommendation: Gift cards can leave one in debt without t any assets nor laundry money.

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ID
#2760815 Review #2760815 is a subjective opinion of poster.
Location
Santa Ana, California
New Reviewer

At the Benicia CA Solano square rite aid Grossly embarrassed by the pharmacist and tech.

I was in back of a long line of customers. The pharmacist says "Jeff Jones" is here and appears sick and going through withdraws. The pharmacist and tech said my full name many times, made a phone call saying I was experiencing visual and auditory hallucinations in...
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1 comment
#2042717

No one believes you. Observe people in line that are quietly waiting. Those are people that do not set off alarms.

ID
#2716089 Review #2716089 is a subjective opinion of poster.
Location
Benicia, California
Preferred solution
Apology

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New Reviewer

Employee complaint

I came into Rite Aid in Washington PA add one up to the counter about 10 to 10 they closing at 10 Ill need to be treated very rudely when I questioned why the clearance items did not ring up at 75% I felt verbally abused and she canceled the whole sell and said now what do you want that made me feel very demeaning and abused and that shouldnt be no matter what time you coming in
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ID
#2708445 Review #2708445 is a subjective opinion of poster.
Location
Jacksonville, North Carolina
New Reviewer

3rd time one month did not receive medication

3 times when I went to pick up pharmacy, I was told Rite Aid never received a faxed or phoned Rx from the doctor. 3 times they were wrong. This last time was a medically necessary Rx for my son. This took 3 days to resolve. I vow never ever to have prescriptions sent...
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2 comments
#2073269

I feel your pain..Rite Aid just told me they will NOT fill my Doctors Script for Percocet.Was told they will not fill until the 8th when Doctor wrote the Script for the 6th.Rite Aid said it is Store policy NOT to fill a Opioid if less than 30 days have past..Since when can a Pharmacy over rule a Doctors orders?? I'm not some junky looking to get high...I'm 70 years old and have had to take these meds for over 19 years now due to back problems.

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ID
#2689393 Review #2689393 is a subjective opinion of poster.
Location
Marysville, Washington
Preferred solution
Apology

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New Reviewer

Online Experience

Rite Aid - Online Experience
So far in all my WALL OF SHAME inductees This companys online website is at the worst meter tops! Just experience them online or at least try to even with an account you will be disappointed. Oh and try to use their contact us email and whammo ! It will bounce back as not good email. So much for customer service!

User's recommendation: Write them.

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ID
#2653316 Review #2653316 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Poor service!

Bartells Drug was just bought by Rite-Aide. What a disaster! Save your sanity and find another drug store. Your sanity is more important than your safety! Upper Queen Anne Bartells is now very poorly run!!!

User's recommendation: 0 If the last drug store wouldn’t go there.

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ID
#2647225 Review #2647225 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Improper grammar in your flyer!

I picked up my prescriptions today and when I unpacked my Rite Aid bag I found a Loyalty Rewards flyer inside. I was shocked when I read the sentence at the top: LOYALTY HAS ITS REWARDS Can you find the grammatical error in this sentence? Its should have been Its Is this a flyer for a national promotion? What happened that this wasnt caught? Shame on whoever let that go out to print!!!

User's recommendation: None to customers.

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ID
#2620010 Review #2620010 is a subjective opinion of poster.
Location
Lancaster, New York
Service
Rite Aid Advertisement
Pros
  • Cashiers and stock personnel
  • Small lines
Preferred solution
Nothing just letting them know what I found

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Verified Reviewer
New Reviewer

Employees at the Check Out register

Every time my husband & I go into this Rite Aid the employees at the check out register are just so miserable!! I don't know the 1 gentleman's name, but he is arrogant, miserable and makes you feel so uncomfortable. There is another young girl her name is Chyanne...so miserable and so unhelpful, we just don't understand her attitude!!!

User's recommendation: Up to the individual person if this problem doesn't bother them.

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ID
#2607494 Review #2607494 is a subjective opinion of poster.
Location
Middletown, Pennsylvania
Pros
  • Convenient location
Cons
  • Horrible customer service
Preferred solution
I would like someone to acknowledge the problem with who they are hiring at the checkout registers, We spend so much money in this Rite Aid, so unfair with these employees with these attitudes!!!!!

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Verified Reviewer
New Reviewer

Discrimination

New alleged bookbag policy no posted signage anywhere. Employee was acting unprofessional and doesnt care about customers

User's recommendation: Post signs and retrain employees.

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2 comments
#2020730

Word!!! Imma carry a backpack, a book bag and a little red wagon in.

It’s not posted not to! (Sarcasm) and you better not be disrespectin me.

#2016061

They don’t have to post every policy. If you don’t like it shop elsewhere!

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ID
#2522496 Review #2522496 is a subjective opinion of poster.
Location
New Haven, Connecticut
Service
Rite Aid Customer Care
Pros
  • Staff
Cons
  • How they deal with customers
  • Lack of customer service
  • Extraordinarily frustrating and dysfunctional customer relations
Preferred solution
Apology

Always pissed

I'll tell you that I feel sad for Sandy the pharmacist, SHE has to go this alone, if she wasn't there I'd have to wait a week or longer!!! Trust me rude is too NICE a definition for C.S. they let everyone go,&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; replaced them with window lickers Never have my scripts, Out of Stock!!,, have it in a couple days!!!,every month same crap!!!!! Tony PJ'
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ID
#2514413 Review #2514413 is a subjective opinion of poster.
Location
Wellsboro, Pennsylvania
Preferred solution
Let the company propose a solution

Lack of products

Everytime you walk into the belfair rite aid they have just aisles and aisles empty. Id say about 1/4 of the aisles are just empty for MONTHS. You walk into any other rite aid and they have so much stuff even in a smaller store. I feel like Im being jiped
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1 comment
#2005288

So do not go there

ID
#2510817 Review #2510817 is a subjective opinion of poster.
Location
Port Orchard, Washington