I am a former Rite Aid manager, and as so, I would like to make a recent shady move by the Rite Aid corporation known.
According to their new policy, any customer complaint stemming from rudeness is an instant fine of $2,500.from the STORE's bottom line.
Besides being a blatant attempt at tax evasion and hiding their true profit margin, it also gives them the excuse not to give a bonus to managers, and to cut payroll. Also this gives the unique opportunity for customers to hang a new threat over a manager's head. DO NOT call any number provided but 1-800-RITEAID, as this call will not be charged to the store. Managers are instructed to provide a local office number for them to deal with you locally; DO NOT DO THIS.
To truly solve a problem call the 800 number and report rudeness. Were they rude to you? Doesn't matter. If rudeness is mentioned as the cause of complaint, it is non-contestable by the store.
Managers know it, and if you let them know that you know that you have the power of causing them a short of 2,500, you will have the upper hand every time.
Corporate will not tolerate rudeness.Even if you lie, the manager has no way to combat your claims.
Review about: Rite Aid Manager.
Monetary Loss: $2.