I am a former Rite Aid manager, and as so, I would like to make a recent shady move by the Rite Aid corporation known.
According to their new policy, any customer complaint stemming from rudeness is an instant fine of $2,500. from the STORE's bottom line.
Besides being a blatant attempt at tax evasion and hiding their true profit margin, it also gives them the excuse not to give a bonus to managers, and to cut payroll. Also this gives the unique opportunity for customers to hang a new threat over a manager's head. DO NOT call any number provided but 1-800-RITEAID, as this call will not be charged to the store. Managers are instructed to provide a local office number for them to deal with you locally; DO NOT DO THIS.
To truly solve a problem call the 800 number and report rudeness. Were they rude to you? Doesn't matter. If rudeness is mentioned as the cause of complaint, it is non-contestable by the store.
Managers know it, and if you let them know that you know that you have the power of causing them a short of 2,500, you will have the upper hand every time.
Corporate will not tolerate rudeness. Even if you lie, the manager has no way to combat your claims.
Product or Service Mentioned: Rite Aid Manager.
Monetary Loss: $2.