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Rite Aid in Los Angeles, California - RUDE, UNPROFESSIONAL PHARMACIRiteAid Pharmacy (Westwood, CA)

Prescription reflled, without my prior knowledge or authorization, and DISPENSED WRONG STRENGTH, doubling the PREVASTATIN 20mg strength to 40mg. In addition, this pharmacist is repetedly rude and obnoxious, as are many of this pharmacys' staff.
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Review
#1282799 Review #1282799 is a subjective opinion of poster.
Reason of review
Order processing issue
1.7
Details
Rite Aid - Commen since
This is serious Rite aid labrea and rodeo I came in today to pick up my meds and i bought something yo drink with my FOODSTAMPS I did recieve a bag for my meds which was a paper bag that only fit my meds in it. I needed a plastic bag for my juice. COMMAN SINCE told me...
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2 comments
Anonymous
#1358734

What the heck is common since?

Review
#1077661 Review #1077661 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
The whole plenti card system is f'd up. I just got off the phone with them. Their signup process is unnecessarily complex and invasive. So many questions. I give them my name, and then they want to know "miss or mrs?" None of their g**d*** business. That's what...
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1 comment
Anonymous
#1119668

It's been about a month, and situation has not resolved. Did I mention this company does not care?

Review
#780809 Review #780809 is a subjective opinion of poster.
Cons
  • Inability of customer service to help
  • Plenti rewards card system
  • Complexity of signup process
Reason of review
rewards card
Loss
$97
Preferred solution
Go back to the rewards card that worked. Hire qualified people, train your customer service people to give real service. You can also give me money if you like.
Tags
  • reward card
1.0
Details
For the second time in the last week rite aid pharmacy tells me my prescription is not in, they don't know when they will get them. I ask , you waited a week until I came in to inform me of this ? Then just basically tell me sorry , don't know what to tell you. I'm...
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1 comment
Anonymous
#1105145

Call the drug company... Why is the drug back ordered??? What if the pharmcy tried to order it every day for a week, hoping it would come in, and it keeps saying back ordered?...

Review
#753624 Review #753624 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I had the same issue with a pharmacist at store #05438 Sunset & Gower with a pharmacist named Armen. I actually have witnessed in one day him tell 3 different customers none of them related) in a row that their scripts where not legitimate. Then after he spoke with...
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1 comment
Anonymous
#1010013

Serious question. How has he broken HIPAA laws?

Review
#665975 Review #665975 is a subjective opinion of poster.
Reason of review
Poor customer service

Rite Aid Pharmacist Review

laughed and talked.After being at the hospital emergency room all day went to Rite Aid pharmacy store 05479 where the pharmacist Kevin Soohoo and Stewart were rude. I will never shop here again. Plus I had to wait 3 hours while they
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Review
#588911 Review #588911 is a subjective opinion of poster.
Reason of review
Poor customer service

Prescription Review

I took i mom get her prescription, at the beginning everything was going fine but then two of the employees behind the pharmacy counter started acting arrogant and decided not to give my mom her fl prescription. Using an non valid excuse to prevent her to do so.
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Review
#604824 Review #604824 is a subjective opinion of poster.
Reason of review
Poor customer service

Rite Aid in Los Angeles, California - Never got medicine on time and staffs are highly imcompetent

This is the complaint regarding following Rite Aid store: 334 S Vermont Ave Los Angeles, CA 90020 Complaint: Never ever I had my prescription drug on time in the past 2 years. Recent One: My doctor called for the change of drug for my wife to the above mentioned pharmacy and when I went to Pharmacy to pick up my medicine they told me that they have not received any message from the doctor's office. I went back to the doctor's office and they confirmed that they have sent the message to the correct Rite Aid pharmacy. Again went to the pharmacy but to my surprise they again told me that they have not received the message. Doctor's office called for the third time. This time before going to the pharmacy I thought to confirm with Rite Aid first but they did not pick up the call. I tried again and this time they picked and dropped the call. I called again and I was told that they will answer me shortly and phone was put on hold and they never answered. Earlier for my own drug, I had came out of emergency and went to the above mentioned Rite Aid for my medicine. when I was told that it will take more than 2 hours for the medicine to be ready I insisted to ready it a bit fast. Then they told me that they are not able to verify my insurance. So I have to purchase the medicine on full price. I was told that once they will verify the insurance they will call me and they will refund the money. They never called me. I went back to Rite Aid after few weeks and was told that their company policy does not allow to refund after so many days. This is frustrating to the degree of infinity.
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Review
#501180 Review #501180 is a subjective opinion of poster.

Rite aid Simi valley

the rite aid on yes emote ave in Simi valley is poorly ran. a clerk named Barbara is very rude and me and my family will not go in this store when she is there! the ad flagging is not what it was 6 months ago. nothing seems to be marked to what the ad shows. there seems to be new people hired and they are rude and not freindly. the store is always messy and the beer is never marked with prices. the ex manager is always rude and on his cell phone. I avoid this place. unsatisfied customer
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Review
#339872 Review #339872 is a subjective opinion of poster.

Contact Rite Aid Customer Service

Mailing Address:
Rite Aid Corporation
30 Hunter Lane
Camp Hill, Pennsylvania 17011
United States
Phone:
(800) 748-3243
All Rite Aid Contacts

Rite Aid in Los Angeles, California - Pharmacist on duty was using cellphone while consulting me talking in different languge

I went to Beverly hills store in California on Cannon. My daughter was very sick she was vomiting. Asked for pharmacist.she took her sweet time and as soon as she approach the counter her cellphone rang and she ignored me and my child.she is done in 2 minutes and ask me very rude what do you want. She was crazy and unprofessional . She was yelling at the cashier and techs at the meantime her phone keep ringing and all the customers are frustrated by her .It took her 15 minutes to recommend something for my daughter . She refuses to help me find it.
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1 comment
Review
#325294 Review #325294 is a subjective opinion of poster.