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I called to establish my doctor was renewing my prescriptions. They seemed very dishonest and evasive about why they would not renew them as I wanted.
I was being put on a new medicine, so I wanted all three prescriptions refilled at the same time, so I would not have to go into the store more often than necessary. WE ARE IN A PANDEMIC. They said that I "had pills left on my other two medicines." I have about 40 days out of 90, true, but why not just make all three prescriptions match so I would not have to come in and risk COVID-19 more than necessary? They then said it was the insurance who refused, which seems like a lie.
But I reminded them they used to say that "the insurance refused" in resisting giving me the full 3 months instead of 1 month. So now that they give me the three months they are either lying or the insurance radically changed its policy. Even my family doctor complained when they refused to give 3 months but only refilled the medicines month by month. They said sometimes they gave it to me at low cost without the insurance because of a rite-Aid savings program that supposedly ended this month.
They refused to give me my medicine for two of the three prescriptions, refused to do free delivery the way many COVID-19 businesses do, and were completely 100% unhelpful. Next month I will travel out of state to see family over the holidays and will have to find out how to get my medicine because these control freaks won't sell me a water pill and a thyroid pill until I am down to my last pill. I have been a loyal Rite-aid customer for many years, doing a lot of business there, but I think it is time to change.
I definitely 100% will never shop there ever besides getting my medicines. I will probably tell my doctor to send the prescription to another pharmacy too once this one is finished...HORRIBLE PHARMACY SERVICE.....
User's recommendation: Go to other pharmacies.
Preferred solution: Deliver product or service ordered.
Location: Highland, California