Rite Aid - Daugher with pneumonia, prescription never filled!!
Had the most horrible experience with the Rite Aid on Broad st in Newark, NJ. My daughter's pediatrician submitted antibiotics request online. My daughter has pneumonia! When I got there the order was never filled. They asked for her insurance card. She's 4 months old. She's under my policy, I'm in their system. Not only that, I was standing there with my daughter crying and coughing and they acted as if I wasn't even there! They didn't even have the saline solution for the nebulizer. ON TOP of all this, when I asked for the pharmacists name, he told the technician to tell me to read it from the wall. If anything happens to my daughter these people WILL be held in some way responsible.
Additional information: I had to call my doctor's office twice while I was there because they didn't want to call them. My doctor's office called them because one of the technicians couldn't read my doctor's handwriting for the Saline Solutions, which even I could clearly read. Seriously!!! There were four people back there looking like they were working, and I was the only person waiting. Why were they acting like I wasn't there, with my daughter crying her eyes out!?! She's only 4 months. She has pneumonia!!!! Then they tell me I have to wait for the antibiotics to get filled, after my doctor has ordered them two hours before?!
This Rite Aid is in a very low income community in Newark, NJ (although the Prudential center is not too far away). They think they can treat people badly because no one will complain. The first thing I was asked when I handed over the script for the Saline solution was "do you have insurance." Although I've been there before, this is where I pick up my drugs. I've had problems before, but this one takes the cake.
Review about: Rite Aid Prescription Refill.