Rite Aid - Legal Drug Dealers
It's a real shame that the opioid crisis has this system in such paranoia that when a person that really needs pain management, they are ignored and have to deal with the pain using over the counter meds.I have a valid prescription to tramadol for lumbar stenosis and was instructed by my Physician to take more than what my surgeon wrote the script for depending on the level of pain.
Tramadol is 1/10 the potency of morphine. I wasn't taking 10 per day. I asked my Physician to update the script so I could get my prescription. I then called my Rite Aid and asked if she received the fax.
She said she did, without telling me that it was the same script and isn't available for 4 days. Now, my second trip to the pharmacy without progress. Why couldn't she tell me when I called that It still couldn't be filled. This is the same company that hounds us if we are getting close to a refill on other meds.
They will call and leave messages to say that a prescription is ready.They try to get you obligated to a 90 day supply, but will not have the courtesy to call and give information when there is a delay in a script for any reason, even when asked.
Reason of review: Poor customer service.
Preferred solution: communicate.
I didn't like: No self iniciative to satisfy the customers needs, Lousy ser vice at pharmacy, Did not proactively attempt to communicate.