State: Michigan City: Detroit Clear all filters (4 of 742 reviews match)
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Rite Aid - Customer Care Review from Detroit, Michigan

I don't care that your new system in pharmacy is new. Why would you make customers wait excessively long. Test and trial it. This is rude and a great way to lose loyal customers. I personally have many choices and have over 12 scripts per month. This is terrible customer service and then let the pharmacy dept take this garbage. Get the management team around your table and fix this. No way of making a angry customer ok at this point. I'm knee deep into my wait. You better plan better and prepare for losses.
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Review
#932799 Review #932799 is a subjective opinion of poster.
Reason of review
Poor customer service

Rite Aid Prescription Refills And Transfers Review

1.0
Details
Had to wait six hours for them to fill my scrip at the Genesee rd store in Saginaw Michigan.
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Review
#739638 Review #739638 is a subjective opinion of poster.
Reason of review
Poor customer service

Rite Aid Staff Review

Your pharmacy staff and pharmacis are rude and like to argue with the customers
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Review
#721191 Review #721191 is a subjective opinion of poster.
Reason of review
Poor customer service

Rite Aid in Detroit, Michigan - Managers and part time pharmacy boss

I took in a script 3 weeks ago, to have it filled. the person was part time and this was on a Thursday. He said that they were out of the duri-gesic patches that I need/ I was told they would be ordered on Friday and they would be in on Tuesday. They were not in and I was called the following Wednesday night and was told the ware house was outof them and I would have to go to different stores to see if they had them. in mean time i talked to linda I thing is manager, She could care less if I got my medicine or not.She ran and hide in her office, and would not talk to me.I got the patches today after I went to Dearborn to pick them up
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3 comments
Anonymous
#124332

Dont worry about what the manager is and is not responsible for you dont know what they go through walk a day in thier shoes and then say that...i doubt u still will

Anonymous
#122162

Since when is the front end manager responsible for the pharmacy? The pharmacy has a Pharmacy manager.

This is due to federal regulations regarding prescription medication. You have a problem with the pharmacy, talk to the pharmacy manager. You have a problem with toilet paper not being in stock, talk to the Store Front end manager. They are two seperate businesses, with two seperate license.

Of course the manager doesn't have any say in whether you get your prescriptions. She does not have a pharmacy license.

Anonymous
#97913

wait so you are complaining that that were nice enough to call you. So you would rather drive down there to find out this info.

And sory but if they don't have it they don't have it. what is the manager suposed to do?

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Review
#149486 Review #149486 is a subjective opinion of poster.
Loss
$795

Contact Rite Aid Customer Service

Mailing Address:
Rite Aid Corporation
30 Hunter Lane
Camp Hill, Pennsylvania 17011
United States
Phone:
(800) 748-3243
All Rite Aid Contacts