Rite Aid #03958 Brooklyn Had to fill a prescription at this location recently and was told that half of the proscription was not covered with my health plan then the cashier was nice enough to show me the item that was not covered in the plan on the shelf very convenient like making an extra effort . I think it was about $7.99 so I told her I would think about it and took the incomplete prescription home.
I had a weird feeling about this and called my health plan provider to inquirer further. I was told by my health plan not only was it covered it would cost me only .27 cents so we did a three way on the phone to find out why rite aid pharmacy denied me the complete proscription at this location. The excuse was they had a glitz in the computer system but its ok now and I would be charged .27 cents only after I made the effort to find out why. How convenient this was but if I would have paid for the item out of pocket Im pretty sure rite aid wouldn't have called me to resolve the mistake after my purchase of the item.
sometime you have to trust your instincts if they did this to every customer it would be a great deal of money I think that's the Big Picture Here . BEWARE
Product or Service Mentioned: Rite Aid Prescription Refill.
Reason of review: Pricing issue.
Preferred solution: Let the company propose a solution.
Rite Aid Pros: Always room for improvement.
Rite Aid Cons: Pharmacist reaction to mistake she made.