Most helpful review

Rite Aid - Charity Fraud Review

Just got ripped off by them automatically rounding off to nearest dollar for some charity of theirs. Did not even ask me first like stores usually do and then refused to return my money when I realized they over charged me. I have three charities I give to every year...
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69 comments
#1895663

All you are dumb as *** The prompts on the keypad say not at this time, this transaction only, all future transactions. If you weren't fat pigs ready to eat your jumbo sized candy bar you would be paying attention.

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#516956 Review #516956 is a subjective opinion of poster.

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Pharmacy closed

1.0
How can a company this size close down its pharmacy on a Saturday. Leaving on vacation and went to pick up two prescriptions and the pharmacy was closed. Have to now go a week with no medication. They said you can go to another rite aid but that was not the case because they had already filled the prescription that was waiting to be picked up. They cant fill it twice. Therefore, they cant fill it again. The one waiting to be picked up was not available because they had no pharmacist. Seriously!

User's recommendation: Go to another oharmacy.

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#4007064 Review #4007064 is a subjective opinion of poster.

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Customer Service

1.0
Carmel Ny Putman Plaza I stopped by as walkin to get my flu shot today. Nobody there waiting and they told me it would be at least a 20 minute wait. I said nobody is here, she said I have work to do.

User's recommendation: go to a different pharmacy.

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#2249289

What is wrong with you? There were people who dropped off orders and were given pickup times that were there before you.

You have no idea where you were in line. Go elsewhere.

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#3943387 Review #3943387 is a subjective opinion of poster.
Location
Kent, New York
Cons
  • Bad customer service
Preferred solution
Apology

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Terrible Service

1.0
My insurance company forced me to pic a new pharmacy and I chose Rite Aid which now I see as a big mistake. My recent reorder of 4 prescriptions I have listed as the number 4 disaster. I placed the order on 8-22-22 @ 1015, talking to the ROBOT who said my order would...
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#3901371 Review #3901371 is a subjective opinion of poster.
Location
Olympia, Washington

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No Meds but a lot of Lies

1.7
Update by user Aug 15, 2022

No one from Rite Aid contacted me.

Original review posted by user Aug 15, 2022
First, I am a disabled senior citizen with heart problems.I was about to run out of my Blood Pressure and Blood thinner meds.I called Rite Aid on Franklin St.in Mercer,Pa.on a Tuesday to get the refilled.2 Days later I called again to...
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4 comments
#2235593

Everyone works for Rite Aid!!!!

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#3855912 Review #3855912 is a subjective opinion of poster.
Location
Mercer, Pennsylvania
Pros
  • Close
Cons
  • Attitude of the employees
  • Left store feeling accused and attacked
  • No self iniciative to satisfy the customers needs
Preferred solution
Apology

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Verified Reviewer New Reviewer

Wrongful change in prescription

My doctor clearly prescribed fexofenadine for me and instead the pharmacy gave me dIphenhydramine causing injury to me. It caused me to have an intestinal blockage, heart palpitations, higher blood pressure and severe trouble breathing. This medicine was switched not...
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2 comments
#2232432

If you have ever taken Benadryl or Tylenol PM, you have taken diphenhydramine. Diphenhydramine makes you drowsy whereas Fexofenadrine does not.

Were you aware of a pre-eisting allergy to diphenydramine? If you were given the wrong medication, that is certainly concerning.

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#3842498 Review #3842498 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Pros
  • Limited number of pharmacies in the ares
  • Convenience
  • Prices
Cons
  • Don not follow good business practices
Preferred solution
Let the company propose a solution
New Reviewer

I an unable to receive my prescriptions due in part to manpower shortages, no one answers the phone. My prescription management service is unable to approve my medications.

1.0
The Rite Aid at 1900NE 3rd Ave in Bend, OR does not have the staff to simply answer the phones for questions. I am forced to drive to the store, only to be greeted with unhelpful replies and rudeness. I understand they are overworked. Is it incompetence? Or personal...
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#2233083

It is not incompetence. Did you take your printed formulary to your appointment?

Did the doctor check your formulary before he ordered your prescription? All this waiting is between your insurance company and the doctor.

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#3788094 Review #3788094 is a subjective opinion of poster.
Location
Bend, Oregon
Preferred solution
Teresa lied to me that my needed medication was available. She also is a roadblock to customer service. From my point of view, she needs to no longer represent Rite Aid.

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Verified Reviewer New Reviewer

Prescription not ready

So it's July 3rd I had a prescription called in at about 5:00 I went to go pick it up at 9:00 and they're telling me it won't be ready till midnight this is important medication and they're telling me I'm not going to get it tonight when I need it what kind of *** is...
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2 comments
#2234925

It can’t be that important. You waited till the weekend.

No one cares about you. Lesson learned.

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#3729578 Review #3729578 is a subjective opinion of poster.
Location
Spokane Valley, Washington
Cons
  • Pharmacist
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Bad service

1.0
Called mack ave. Store repeatedly with no answer. Went to store for covid testing. Staff was rude and unresponsive. Was told to schedule appointment online because the phones weren't working. Total bs. They ignored the phone ringing when I was standing at the counter. I will never visit this store again.

User's recommendation: Don't go to this store.

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#3716717 Review #3716717 is a subjective opinion of poster.
Location
Detroit, Michigan
Cons
  • Pharmacy staff rude
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

They are truly awful

1.0
So I drive 1.5 hours to get my Mother's medication. I get there and they are closed. I call the location a few miles away to see if I can pick up there instead. I was placed on a brief 15 minute hold. I hung up before they came back on the line. That place could be on fire and if I had to use the bathroom I would risk kidney damage before I helped put it out. I hope this was helpful. What a complete waste.

User's recommendation: Go somewhere else.

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#3629979 Review #3629979 is a subjective opinion of poster.
Location
Centerville, Ohio
Cons
  • Don not follow good business practices
  • All
Preferred solution
Apology

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Verified Reviewer New Reviewer

I have problem with my COVID certification

Rite Aid - I have problem with my COVID certification
Rite Aid - I have problem with my COVID certification
Good day I am seaman And I was vaccinated at your pharmacy in Los Angeles. Before vaccination, your employee explained to me how I can get QR Code, and I followed her instructions, but the California vaccination base cannot find my QR code and writes that this application does not exist. Please help me, I don't speak English, just help me get my code. I will attach all the necessary papers to this message. My Email: paramejs996@***.com
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#3615894 Review #3615894 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong

Wish they would close

1.0
My prescriptions are NEVER ready on time. Nobody in pharmacy dept. seems to know what they are doing. I was told to come back in 20 minutes. I came back in 2 hours and they were still not ready. They also never have my medication in stock. There are also several...
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#3610481 Review #3610481 is a subjective opinion of poster.
Location
Massena, New York
Cons
  • Prices
  • Poor customer service
  • Lack of organization

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Complaint

Rite Aid - Complaint
I live in pendleton oregon and I keep trying to return cans and keep getting turned away. I then will send someone else in with the same cans and they don't have a problem. Today I have water bottles and they had me wait 30min just to get turned away so I believe it's...
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#3582389 Review #3582389 is a subjective opinion of poster.
Location
Pendleton, Oregon
Preferred solution
Let the company propose a solution

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Length of time for refills

1.8
I put in my request for a refill on Thurs 5/5/2022, and they said it would be ready on Sunday. My Husband needs this medication, and when I went to pick it up, they were closed! I don't like to do it, but I am having to give my Husband some of my medication. Now this is unacceptable - it shouldn't take that long to refill a very common medication. Also, we have transportation problems and cannot just go to the pharmacy any old time. Our pharmacy is located at Main St, Freeland, WA 98249.

User's recommendation: Do not use Rite Aid pharmacy if you can avoid it - do so!

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1 comment
#2183607

They are open 10-5 on Sunday. When did you go?

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#3555995 Review #3555995 is a subjective opinion of poster.
Location
Freeland, Washington
Preferred solution
Deliver product or service ordered
New Reviewer

Unprofessional medical personnel

3.1
April 25, 2022 .Rite Aid Store Wallace Ave., Downingtown, PA. Arrive to receive my second COVID-19 booster shot. Medical personnel was late. When arrived today he was in such a great rush, didnt even come out of the office just yelled through the door for me to get in...
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#3515842 Review #3515842 is a subjective opinion of poster.
Location
Downingtown, Pennsylvania
Pros
  • Location is next to where i live
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Rude pharmacy assistant

Rite aid pharmacy- Eisenhower drive, Hanover Pa. Kari is well versed in sarcasm and rude customer service. I have always been treated with respect from employees at this pharmacy except Kari, she has been curt to many customers, myself included. The Rite Aid core values are a joke to her as well as the idea of customer service. She should not be at the pharmacy counter greeting customers, perhaps stocking shelves with limited customer interaction may be more suited to her personality. Do better Rite Aid!!!!

User's recommendation: Avoid Kari.

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#3496675 Review #3496675 is a subjective opinion of poster.
Location
Hanover, Pennsylvania
Pros
  • Store itself
Cons
  • Rudeness
Preferred solution
Apology

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