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Resolved
3.4
Details
Rite Aid - Horrible Customer Service

Update by user Apr 11, 2018

Manager called and apologized.

Original review posted by user Apr 11, 2018

Was asked if I wanted to donate to charity upon checkout tonight, I replied "no" and chuckled at something my wife was doing right next to me and the cashier actually said to me "well if you think cancer in children is funny" (i didn't...
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1 comment
Anonymous
#1637587

No one cares....

Review
#1231231 Review #1231231 is a subjective opinion of poster.
Pros
  • Pharmacy staff
Cons
  • Rude employee
Reason of review
Poor customer service
Tags
  • Rite Aid Customer Service
Resolved
2.7
Details

Update by user Jun 26, 2017

one other thing, all of these anonymous comments implying that I must have done or said something to warrant Tineka's behavior are annoying beyond belief. You people insist on trying to make me look like the one in the wrong with your snark. PLEASE READ ALL OF THE...

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17 comments
Anonymous
#1759154

As of this writing Tineka Plantt still works at Rite Aid. She plays the race card and is allowed to act like a jerk because of it.

If all of you other "anonymous" posters weren't there I suggest you keep your mouth shut. Trolls like you are what makes this site look bad.

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Review
#1063179 Review #1063179 is a subjective opinion of poster.
Cons
  • That tineka still works there and has not changed her behavior
Reason of review
Poor customer service
Preferred solution
FIRE TINEKA
Resolved
My issue with this store is continuing obviously as I've complained in the past, yet they make "ME" the problem and you can see it each time I come inside the store, they football huddle, when all they have to do is be courteous and KNOWLEDGEABLE and have follow...
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1 comment
Anonymous
#1242090

I had a phone call AGAIN as I've had in the past on my message machine pretending Rite Aid cares. They don't follow up any further than that, they just leave a message that they are following up on a complaint.

Half way apologize and then go on to commit the offense again at a later date. Sad!

Hope CVS thrives over Rite Aid and thankfully (in Hanford, CA) anyway, they are building a new business right behind the Rite Aid so we can have some choices.

Review
#954286 Review #954286 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved

Resolved: Rite Aid

Had an issue with a pharmacist there, have been for years contacted the right people for complaint and I no longer get my prescriptions filled there. Rude, unprofessional and I dislike it. My issue is resolved. All customers ask for is professionalism and not attitude from pharmacists. Smile while serving customers! I was refused when asked to use a discount card. She was so lazy to the point that she didn't want to make the phone call to the number on the discount card to help me (the customer) save money! Isn't that her job? Then told me to read the card when it didn't come up to the expected price.
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Review
#913036 Review #913036 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
5.0
Details
I came to the company as a cashier with K&B in 1995 as a pharmacy student and stayed with the company until I was a pharmacy manager in a store in Petal MS where we filled approx. 2000 plus rx per week. I had two staff pharmacists and 10 techs full and part time. I...
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3 comments
Anonymous
#1300038

The reason these pharmacists can't adapt to Joe's management style is because they can't meet the expectations of the company. Joe has been a great PDM, he understands and ensures his teams are compliant in all areas of pharmacy compliance.

He has given me more insite to pharmacy operations then my past 'licensed' PDM's. Some people just can't adapt to change, even when it's in their best interest. Joe has helped me become a better pharmacist and better manager.

He has always been straight forward and gaven me great direction. I feel he always has my back and will be there to help me through any situation.

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Review
#566643 Review #566643 is a subjective opinion of poster.
Pros
  • Staff at local store-i hired them
Cons
  • Upper mgmt toopushy and not pharm
Reason of review
micro managing jerk of a PDM

Contact Rite Aid Customer Service

Mailing Address:
Rite Aid Corporation
30 Hunter Lane
Camp Hill, Pennsylvania 17011
United States
Phone:
(800) 748-3243
All Rite Aid Contacts