Rite Aid
Reviews and Complaints
Poor service
- Rudeness
- Customer serivice in pharmacy dept
- Poor customer service wished you had self-serve
Preferred solution: Apology
User's recommendation: Whole pharmacy department in Forest Hills needs retrained or new staff totally
Poor service
- Incompetence
Preferred solution: Let the company propose a solution
User's recommendation: Be cautious when getting prescriptions from Rite Aid
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Verified Reviewer | White, New JerseyBoth pharmacy and register help are horrible
This store is horrible. I had to switch to Washington, NJ Rite Aid for my prescriptions because Belvidere, NJ was so horrible but made the mistake of still doing general general shopping there.
My rewards card stopped swiping so the girl made a second account. Spelled my name wrong, changed the preferred store back to Belvidere without my permission and changed the email address of my old account to something bogus so they could use it for my new account and couldn't enter my phone number since it was already in use so the left it blank. This means I no longer will get text messages reminding me of my meds or when med is ready for pickup. I went to refill my RX and saw it was to be picked up at Belvidere.
I was able to login to my profile and fix all the mistakes but was unable to fix my phone number since it was already in use with the old account. I had to stop my RX from going to their store since they have messed up my prescriptions in the past so I put in a bogus number for it to allow me to save the other corrections I made. Went back to remove the phone number and it won't let me remove it so now someone will be getting calls whenever I am due for refill and when refill is ready for pickup. Called Belvidere to have it fixed and they said there was no way to fix it.
I work IT. Someone has admin rights to look up my phone number to find the old account that it is linked to and delete it so I can apply it to my new account that they created. I told them if not fixed I will have to go to CVS for my future refills. They could care less and stuck to the story that they can't fix it.
So they are trying to tell me that everyone with a rewards card that stops working gets a second account created with their phone number linked to the first account that we can't access because they changed the username to the account which is the email address so they can create a new account with that email address therefore none of these customers also can't receive texts or phone calls when their meds are ready because the phone number is linked to the old account. Once again I had to report this store to corporate and once again I have to drive further away this time going to CVS to get my prescriptions filled because Belvidere Rite AId made it so I can't use any of their pharmacies.
Make the extra drive to get to Washington RIte Aid they have been flawless. I wish Washington was an option for me Belvidere made it so I can't use any Rite Aid for RXs nationwide.
Preferred solution: Fix my account so I can get my RX's filled at Washington Rite Aid. I promise never to go to Belvidere again. Always a problem at that location.
They refused to give a flu shot
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Verified ReviewerNot given me my refund
Preferred solution: Full refund
User's recommendation: Beware of virginia lottery vending machine blank lottery ticket scam!
Poor service!
User's recommendation: 0 If the last drug store wouldn’t go there
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Verified Reviewer | New Haven, ConnecticutDiscrimination
- Staff
- Extraordinarily frustrating and dysfunctional customer relations
- How they deal with customers
- Lack of customer service
Preferred solution: Apology
User's recommendation: Post signs and retrain employees
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Verified Reviewer | Orange, New JerseyTrying to get a representative to help with vaccine registration
My problem has not been resolved. I still cannot secure an appointment. There is a definite glitch in the website.
This leads me to believe that there is definitely something wrong with this system. My husband and I are 0ver 65 and have underlying conditions.
We care for two tender age children. What is the problem?
- Lack of customer service
Preferred solution: Would like to know why I got kicked off of 13 covid vaccine appointments
User's recommendation: No recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to call store
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Verified Reviewer | Arroyo Grande, CaliforniaDistribing Visit - Covid procedures
Preferred solution: Employee should be talked to and Store should follow all Covid measures.
User's recommendation: If this store's pharmacy can not help protect to Covid, find another drug store.
Non COVID compliant
- Customers were not wearing face masks
Fraud
Preferred solution: Give me my medicine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Downey, CaliforniaTerrible Service
User's recommendation: Stay Away
The cashier at 3911 Secor Was VERY Rude Too Me
User's recommendation: I was not contacted by Manager
Angry about run around and lies by the pharmacy
- Lies
- Rudeness
- Misinformation
Preferred solution: Let the company propose a solution
User's recommendation: Nooooooo!
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Call 1800riteaid, they can fix it for you!