Arbutus Maryland -My husband and I switched to Rite Aid a few months ago to fill our scripts because there is a location literally right up the street from our house. My husband is insulin dependent, has been for over 18 years. The first time we go to fill his script the say they do not have he insulin in stock it would be a few day. OK fine he was not completely out so no problem.
Second time we go to fill it ( about a month later) again not in stock. So we ask why they don't stock it. We were told that once our names and what we take were in their system for a few months, the system would then indicate to them to reorder the item because they had a regular customer that used it. Once again we said ok, we understood
It has now been over 6 months and every time we go to refill his insulin they do not have it and we either have to wait or go to another location to get it.
The straw that broke the camels back was just this past Saturday he submitted a refill. When he called on Monday to see if it was ready for pick he was told that he had no refills left. NO ONE called to tell him that nor did they contact the doctor to check for one. By the time he found that out and he had to have his doctors answering service page him to call one in for him, the pharmacy was closed. Tuesday he calls again they finally tell him they talked to the doctor but SURPRISE they don't have the insulin in stock AGAIN . Now he has to go out of his way to another location 20-25 away to get it because he is completely out and for a diabetic being out of insulin is a dangerous thing
BEYOND FRUSTRATED AND WAY BEYOND ANGRY.
Product or Service Mentioned: Rite Aid Insulin Prescription Refill.
Reason of review: Poor customer service.