Product: Rite Aid Prescription Refill Clear all filters (54 of 54 reviews match)
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1.5
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Rite Aid - Pre programed employees
Rite Aid #03958 Brooklyn Had to fill a prescription at this location recently and was told that half of the proscription was not covered with my health plan then the cashier was nice enough to show me the item that was not covered in the plan on the shelf very...
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Review
#1304328 Review #1304328 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Pros
  • Always room for improvement
Cons
  • Pharmacist reaction to mistake she made
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
When I try to fill the perscription they tell my wife, because i'm too sick to even go to Rite Aid at this point they tell her that I filled this med. 3 weeks ago it's too soon to fill it.MY DR.JUST WROTE THE PERSCIPTION!!Maybe I lost the rest whatever happened I dont...
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2 comments
Anonymous
#1514927

{{Redacted}}, I told you to get help yesterday. And I don't mean more pills.

4-1/2 years, if I recall correctly, is too long to stay on any type of pain meds. You had better get this under control before you wake up like Marilyn Monroe ; I promise your fame won't be as long lasting.

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Review
#1298502 Review #1298502 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Reason of review
Order processing issue

Rite Aid - Prescription price

2.9
Details
Went to pick up script, told price was $133.00, I said that was too much and left without it. Then I transferred it to Walgreen's. Just picked it up, cost $3.75!! Same script, same drug, same insurance!! Rite aid could give me no reason why!! Shame on them!!
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Review
#1290158 Review #1290158 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Reason of review
Pricing issue
I called the store to see why my brothers medication wasnt deliverd,again they said no one answered the door...i told her his aide was waiting on the meds.the aide had called me around 1pm to tell she still didnt receive it....the rude girl on the phone said she doesnt...
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Review
#1272816 Review #1272816 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Reason of review
Poor customer service
2.0
Details
RiteAid Pharmacy located 580 Bailey Rd, Bay Point, CA 94565. My son (who is 7) was issued an antibiotic, and spit up one pill because he's not used to taking whole pills. His doctor prescribed additional pills to cover the 1 pill he spit up. RiteAid informed me they...
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2 comments
JellyDoll
#1482255

Okay, here's what happened: the doctor called in a refill. The pharmacy got it, saw that it had just been filled and put it on hold.

It's the INSURANCE company that wouldn't allow the early fill, because they have no way of knowing why you are filling early and think you should have enough. At this point, you can call the insurance yourself and tell them you need an override and explain why. It takes about 10 minutes. You can also have the pharmacy do this for you, but it will be taken care of when they have time to do so, which could be minutes or hours.

Pharmacies ARE very busy places. I agree that the tech who took your call could have been nicer, but they can't magically produce a manager if there isn't one on duty. And they can't drop everything to find one because they really are busy. There are other people waiting for medication, and other people calling in, and other prescriptions coming in that need to be filled, and often there is only one Pharmacist on duty to tend to everything.

Please be patient. I will do anything for a customer who is willing to meet me halfway, but the minute they start name calling, I hang up too.

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Review
#1245669 Review #1245669 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Cons
  • Rude customer service
  • Don not follow good business practices
  • Don not care about customer retention
Reason of review
Poor customer service
Loss
$100

Rite Aid - Problematic transition to Walgreens and mean employees

2.3
Details
Liliana at Rite Aid 58-02 Queens Boulevard very nasty, rude and insensitive person who works in the pharmacy. Never apologize for the inconvinient transition from Rite aid to Walgreeens. I had to wait 24hrs without prescription of my two kids because the new system is defective and did not connect with the dr . Horrible experience. I hope that doesnt happen to anybody. Terrible sercice? Too poor treatmentt for clients
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Review
#1241284 Review #1241284 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Cons
  • Liliana at the pharmacy gives a horrible customer care
Reason of review
Order processing issue

Rite Aid - Refill

1.0
Details
I called for my refill on 3/26/18. That was due . the pharmacy told me i can not get it on that day when the bottle say other wise refill on that day.
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Review
#1220627 Review #1220627 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Reason of review
Order processing issue

Rite aid do want they want .

1.2
Details
On 3-14-18 i call in a refill, i go to get it , on the 16th, and its not ready, and they now have to reorder it, and i now have to wait two more days , i ask what happen , they say we dont know. And why do rite aid dont follow doctors instuction, on the script , but rite aid makes their own up instead, the new script was rewritten to better me, and rite aid made their own up instead, i never sign any permission for rite aid, to make them to decide whats good for me
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Review
#1213759 Review #1213759 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Reason of review
Order processing issue
How are they even getting away with this??I had a prescription filled here today. For insurance purposes, my Rx money is all on a HRA/HSA account card and is only to be used for approved purposes. Today I noticed an extra charge of .89 on my medication. It was a...
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1 comment
Anonymous
#1453281

I am confused as to why the cashier and or supervisor didn't explain that the Kidscents donation is not at all something the cashier added. I am a cashier at a Rite Aid.

At some point and time, the question to donate appeared on the credit/debit card kiosk. At some point, you or someone you allow to use your card hit the YES button. Probably not realizing what you were signing up for. I know at our store, lots of people didn't realize they authorized the donation.

When i explain to them the prompt on the kiosk, inevitable they say " Oh! I did't realize I said yes to EVERY purchase.

As far as removing it, i didn't know we could either at first.I hope this clarifies things a bit. I am sorry you had such a terrible experience.

Review
#1201546 Review #1201546 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Reason of review
Problems with payment

Contact Rite Aid Customer Service

Mailing Address:
Rite Aid Corporation
30 Hunter Lane
Camp Hill, Pennsylvania 17011
United States
Phone:
(800) 748-3243
All Rite Aid Contacts
1.0
Details
Misbilled prescription to a secondary discount card because they said it was less expensive instead of insurance on file when there was a deductible to be met.They were told to bill insurance over phone and still messed it up. Fixed it after call but never said I had...
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Review
#1182341 Review #1182341 is a subjective opinion of poster.
Service
Rite Aid Prescription Refill
Reason of review
Problems with payment