Product: Rite Aid Tramadol Prescription Refill Clear all filters (2 of 2 reviews match)
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2.5
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I have a valid prescription to tramadol for lumbar stenosis and was instructed by my Physician to take more than what my surgeon wrote the script for depending on the level of pain. Tramadol is 1/10 the potency of morphine. I wasn't taking 10 per day. I asked my...
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Review
#1113983 Review #1113983 is a subjective opinion of poster.
Service
Rite Aid Tramadol Prescription Refill
Cons
  • No self iniciative to satisfy the customers needs
  • Lousy ser vice at pharmacy
  • Did not proactively attempt to communicate
Reason of review
Poor customer service
Preferred solution
communicate

Rite Aid Pharmacy Medication, Management and Customer Service

I am a retired veteran who is severely disabled with arthritis, herniated discs in neck and back, other. Unfortunately, I rely on my medication to live a quality life to be able to function on a daily basis with homeowner chores, regular work hours, etc. I also live alone therefore it is ever so important that I am able to handle my tasks in life. Over the years as a customer, I have encountered several issues to include but not limited to: timeliness of ordering and filling medication for a long-term customer, replacing medication with less effective medication or alternate brands, removing medication upon request, customer service, and more. As a severely disabled individual, I am reliant on pain medication. This year, Rite Aid began using a generic or alternative brand for Tramadol. Immediately after beginning its use, I noticed that it was not as effective. I requested that it be returned to the previous brand and they considered and agreed initially. Then this quarter, once again they began dispensing the same generic alternative to me. Even though it had been documented in my record that this brand was not effective. They reported to me they have no other and cannot return me to my previous brand. I called other local Rite Aid pharmacies and they reported the same - that they had the same alternative and I was faced with no other course of action. I am now in constant severe pain in my lower back and neck and can no longer get around. I am missing work due to the pain. I am afraid that without movement, my illnesses will accumulate. I am very disappointed with Rite Aid for this and many other reasons. Although I have been a customer for years, they are often not prepared to fill my prescriptions causing additional wait times before the medication can be ordered. It is so frustrating to me. I have asked that they automatically track their long term customer requirements and be prepared for them. They reported that they don't track them, therefore cannot be prepared and order ahead of time. I have no option since as a retired military veteran, Rite Aid is the only contract approved for my insurance. I cannot get my medication filled elsewhere. Without the proper medication, I can no longer live independently. I am 56 years old - not 86!
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Review
#1106907 Review #1106907 is a subjective opinion of poster.
Service
Rite Aid Tramadol Prescription Refill
Reason of review
Bad quality
Preferred solution
Deliver medication on time

Contact Rite Aid Customer Service

Mailing Address:
Rite Aid Corporation
30 Hunter Lane
Camp Hill, Pennsylvania 17011
United States
Phone:
(800) 748-3243
All Rite Aid Contacts